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Can a Polestar imported from China be fixed remotely?

Yes. OEM engineers in China connect to Chinese-version and export Polestar cars through an ENET cable and your Windows PC and run the factory diagnostic software: OTA updates, fault-code clearing, ECU coding, key programming and crash-lock recovery. Sessions from $130, quoted before you pay.

Built in China. Chinese-market Polestar 2 and 4 imports need the Chinese-market software path, which the European and North American dealer network cannot open.

Standard ENET cable30 to 90 minfrom $130
01 Models

Which Polestar models do we work on?

The models we see most on import. Others of the same generation share the same software path; name yours in the booking and we confirm.

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02 Prices

What does a Polestar session cost?

Polestar session prices in US dollars
ModelsDiagnosticsKey programmingAccident unlock
Polestar · all models$130$175$355

Polestar is not in the published list, so the default rates apply and the engineer confirms the exact fee at booking. OTA updates, ADB and app installs and ADAS calibration are billed at the diagnostics rate. ECU coding and full firmware flashes are quoted per job. Prices checked 5 September 2026.

04 Questions

Common questions about Polestar imports

Can you OTA update a Polestar imported from China?

Usually yes. The Polestar cloud only pushes updates to VINs registered in China, so an imported car stops updating. An OEM engineer downloads the package built for your VIN and flashes it over the ENET cable in a 60 to 90 minute session. We confirm the update path for your VIN before quoting.

Can you program a new key for a Polestar outside China?

Yes. Key learning on a Polestar needs the manufacturer's security server, which local locksmiths cannot reach. The engineer authorises the new key remotely while you hold it in the car, and revokes lost keys in the same session.

What does a remote session on a Polestar cost?

Polestar is not in the published price table, so the default rates apply: diagnostics $130, key programming $175, accident unlock $355. The engineer confirms the exact fee before you pay.

Which cable does a Polestar need?

A standard ENET cable: OBD-II plug on one end, RJ45 Ethernet on the other, DoIP (ISO 13400). Generic cables from about $20 work; we confirm the exact spec for your model when we quote.